Business Starter
The essentials for micro-businesses and small offices
- Email and phone helpdesk
- Secure remote interventions
- Support for 1-5 workstations
- Same working-day response
- Basic maintenance
Business plans
Four levels of cover. One fixed monthly cost.
Every plan is quoted on the number of workstations and sites. Ask for an offer and you get a firm price within two working days.
Business Plus
Extended support and scheduled onsite visits
- Everything in Starter
- Support for up to 15 workstations
- Scheduled onsite interventions
- Microsoft 365 / Workspace management
- Basic cloud backup
Business Pro
Proactive monitoring and priority SLA
- Everything in Plus
- Proactive system monitoring
- Priority SLA, guaranteed response
- Managed cyber security
- Cloud backup and recovery plan
- Monthly activity report
Business Enterprise
For complex, multi-site infrastructure
- Everything in Pro
- Multi-site, no workstation cap
- Server and network administration
- Dedicated IT consulting
- Dedicated account manager
- Custom SLA and terms
What each plan includes
The full scope, side by side. Anything outside a plan can be added as a separate service.
| Service | Starter | Plus | Pro | Enterprise |
|---|---|---|---|---|
| IT Management | ||||
| Dedicated IT consulting | — | ✓ | ✓ | ✓ |
| Infrastructure documentation | — | ✓ | ✓ | ✓ |
| Single Point of Contact | — | — | ✓ | ✓ |
| Annual IT audit | — | — | ✓ | ✓ |
| Monthly reporting | — | — | ✓ | ✓ |
| IT procurement support | — | ✓ | ✓ | ✓ |
| Monitoring & maintenance | ||||
| PC / laptop monitoring | — | ✓ | ✓ | ✓ |
| Patch management | — | ✓ | ✓ | ✓ |
| Software maintenance | ✓ | ✓ | ✓ | ✓ |
| Cloud monitoring | — | — | ✓ | ✓ |
| Network & infrastructure maintenance | — | — | ✓ | ✓ |
| Microsoft / Google tenant management | — | ✓ | ✓ | ✓ |
| Hardware maintenance | — | ✓ | ✓ | ✓ |
| Printer maintenance | — | ✓ | ✓ | ✓ |
| IT Support | ||||
| Remote / phone / chat helpdesk | ✓ | ✓ | ✓ | ✓ |
| Onsite helpdesk | — | 2-4 visits | 2-4 visits | by contract |
| Workstation support | ✓ | ✓ | ✓ | ✓ |
| Server support | — | — | ✓ | ✓ |
| Out-of-hours IT support | — | — | — | ✓ |
| IT Security | ||||
| Antivirus management | — | ✓ | ✓ | ✓ |
| Bitdefender GravityZone antivirus | — | ✓ | ✓ | ✓ |
| User security | — | ✓ | ✓ | ✓ |
| Password management | — | — | ✓ | ✓ |
| Firewall | — | — | ✓ | ✓ |
| Vulnerability scanning | — | — | — | ✓ |
| Data backup | ||||
| Backup solution administration | — | ✓ | ✓ | ✓ |
| Workstation backup | — | ✓ | ✓ | ✓ |
| Server backup | — | — | ✓ | ✓ |
| M365 / G-Suite backup licence | — | — | ✓ | ✓ |
Scope can be adjusted per client. Third-party product licences are quoted separately.