Services

Six areas. Pick the ones you need.

Everything below is delivered under a written SLA and reported monthly, whether you hand over one area or the whole operation.

IT Management

Not a call centre. One person who knows your infrastructure, keeps the documentation current and brings you the investment plan before a problem finds you.

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  • Dedicated IT consulting with one owner
  • Full infrastructure documentation
  • Single Point of Contact service
  • Annual IT audit with a written report
  • Monthly activity reporting
  • Support for purchasing and vendor quotes
  • Warranty and licence management
  • A 12-month IT investment plan

IT Support & Helpdesk

Your people call, email or chat and reach a technician directly. Most issues are solved remotely the same working day. For the rest, we come to your office.

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  • Remote, phone and chat helpdesk
  • Onsite interventions in Bucharest and Ilfov
  • Support for workstations and peripherals
  • Support for servers and business applications
  • Out-of-hours support by contract
  • Support for business applications: Saga, Mentor, 4 Secunde, TDEC
  • Employee onboarding and offboarding
  • New laptops delivered ready to use
  • User assistance in Microsoft 365

Monitoring & Maintenance

An agent on every device sends us the alerts: a failing disk, a missing update, a failed backup, space running out. We step in before somebody stops working.

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  • PC and laptop monitoring, 24/7
  • Server, network and cloud service monitoring
  • Patch management for Windows and applications
  • Software maintenance and configuration clean-up
  • Microsoft and Google tenant management
  • Hardware maintenance and planned replacements
  • Printer and consumables maintenance
  • A monthly maintenance sheet per device

Infrastructure & Virtualization

From structured cabling to the hypervisor. We install, migrate and maintain the infrastructure, and at the end you get the diagrams and the admin accounts, not just the invoice.

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  • Structured data network install and maintenance
  • Business Wi-Fi, VLANs, switching, VPN
  • Physical server install and maintenance
  • VMware, Hyper-V and Proxmox virtualization
  • Infrastructure in Microsoft Azure
  • Microsoft 365 setup and maintenance
  • Server, mail and file migrations
  • Microsoft 365 and Google Workspace migrations
  • Server migration from on-premises to cloud
  • Physical to virtual migration: Hyper-V, Proxmox, VMware, Azure, AWS
  • Support for Microsoft Azure and AWS
  • Point-to-site and site-to-site VPN
  • Office relocations, planned for the weekend

IT Security

An antivirus left to the user is not security. We manage the policies, review the quarantine, control the rights and regularly scan for what can be exploited.

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  • Bitdefender GravityZone antivirus
  • Antivirus management and central policies
  • Firewall: rules, segmentation, remote access
  • User security and MFA
  • Password management with a company vault
  • Periodic vulnerability scanning
  • Control of folder and application rights
  • Short user training on phishing

Backup & Continuity

A backup that has never been restored is an assumption, not a safety net. Three copies, two kinds of media, one offsite, one immutable and zero verification errors.

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  • 3-2-1 backup policy definition
  • Backup solution administration
  • Workstation backup
  • Physical and virtual server backup
  • Microsoft 365 or Google Workspace backup licence
  • Encrypted offsite copy
  • A written disaster recovery plan
  • A monthly restore test, with the result in the report

Maintenance checklist

What we check, every single month

The same list every time, so nothing depends on who happens to be on shift. The result goes into your monthly report.

Servers and virtualization

  • Event logs and hardware alerts
  • Disk, RAID and free space status
  • Updates and service packs
  • AD, DNS, DHCP, file server, mail
  • Host and VM resource usage
  • Backup jobs and a test restore

Network and security

  • Internet link and failover
  • Switch ports, VLANs, Wi-Fi coverage
  • Firewall rules and VPN access
  • Antivirus coverage and quarantine
  • Accounts, rights and MFA
  • UPS load and battery health

Workstations and users

  • Windows and application updates
  • Disk health, SSD wear, temperatures
  • Microsoft 365 licences in use
  • Mailbox and OneDrive backup
  • Printers, scanners, consumables
  • Inventory and warranty dates

Not sure which services you need?

The consultation is free and ends with a written recommendation, even if you decide not to work with us.

Talk to a specialist
Call now0741 509 618 Send an emailoffice@symdata.ro WhatsApp0741 509 618 Microsoft Teamsoffice@symdata.ro